The challenge
BrightMind runs online courses for working professionals — Marketing, AI, Data Science. Their funnel was leaky in two places:
Form-based Meta ads converted at 38% form-fill, but only 8% of fills became enrolments — the gap was the 24-hour wait for a counsellor callback
Counsellors spent 60% of their time qualifying obviously-cold leads instead of closing hot ones
Adding more counsellors was a thin-margin band-aid. They needed to fix the funnel, not throw bodies at it.