Information we collect
We collect information you provide directly (when you contact us, sign up, or book a demo) — name, email, phone, company, and the messages you send us. We also collect information automatically — IP address, browser type, pages viewed — for security and analytics.
How we use your information
To respond to your inquiries and provide the Sendvise service
To process payments and send transactional notifications
To improve our product and detect abuse
To send marketing communications you have opted in to
Sharing & disclosure
We do not sell your personal information. We share it with service providers (Resend for email, payment gateways, hosting, error monitoring) bound by contract to use it only for our purposes. We disclose information when legally required.
Cookies & tracking
We use essential cookies for the site to function (auth, dismissed announcement bar). With your consent, we use analytics cookies to understand product usage.
Data retention
We retain account data for the duration of your subscription, plus 90 days after cancellation. Anonymised analytics may be retained longer.
Your rights (DPDP Act 2023 + GDPR)
Right to access — request a copy of the data we hold about you
Right to correction — request a fix for inaccurate data
Right to erasure — request deletion of your data
Right to portability — receive your data in a structured, machine-readable format
Right to grievance redressal — contact our DPO at [email protected]
Children's privacy
Sendvise is not intended for children under 18. We do not knowingly collect data from minors.
Updates to this policy
We may update this policy periodically. Material changes will be communicated via email or a banner on this page at least 14 days before they take effect.
Contact
Aiwati Solutions Pvt Ltd · Nashik, Maharashtra, India · [email protected]
This is a starter document. For production use, have your Indian counsel review for DPDP Act 2023, IT Rules 2021, and your sector's specific obligations.