How does abandoned cart recovery work technically?

Sendvise listens to your Shopify/Woo cart events via webhook. The moment a customer adds-to-cart but doesn't pay within 30 minutes, our flow fires a WhatsApp template with a personalised cart link. A second template (with a discount) fires at 24 hrs.

Can I sync my Shopify catalog into WhatsApp?

Yes — 1-click OAuth connect. Inventory, prices, and images sync every 15 minutes. Customers can browse the catalog inside WhatsApp and order without leaving.

Will COD confirmation actually reduce my RTO?

Indian D2C brands using Sendvise see RTO drop from 15–22% to 5–8% within 30 days. The mechanic is simple: customers who don't reply YES within 6 hours are auto-cancelled, eliminating the 'placed-but-fake' segment.

How do I handle returns and refunds via WhatsApp?

Build a return flow in the bot: customer types 'return' → bot fetches their order → asks for reason → triggers your WMS / 3PL pickup. Refund template fires once the warehouse confirms receipt.

What about post-purchase upsell?

Sendvise's automation lets you fire post-delivery sequences: 7-day care tip, 14-day review request, 30-day re-order nudge. Each can be A/B tested for best conversion.

SolutionsE-commerce

WhatsApp for E-commerce

WhatsApp Business API for E-commerce.

From abandoned-cart recovery to COD-confirmation flows, Sendvise turns WhatsApp into your highest-ROI sales channel. Indian D2C brands recover 47% of carts and cut RTO by 60% with a single weekend of setup.

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Pain points

Challenges e-commerce brands actually face

We've heard these from 100s of operators. Sendvise is built around them.

70% of carts get abandoned
Customers drop off at checkout, ad spend wasted. Email recovery converts <2% in India.
18%+ RTO on COD orders
Failed deliveries eat margins, reverse-logistics destroy unit economics, customer-experience suffers.
24-hour support response time
Email tickets pile up, customers re-buy from competitors before you reply.

Use cases

How Sendvise helps e-commerce

Three high-leverage flows we set up in the first week.

Abandoned cart recovery

Auto-trigger after 30 min, escalate at 24 hr. Includes a discount on the second touch — recovers 35–47% of carts.

Hey Sana, you left 2 items in your cart 👀

Use FRESH10 for ₹100 off · valid for 24 hrs ↓

Oh forgot! Sending now

COD order confirmation

Customer confirms COD by replying YES. Unconfirmed orders are auto-cancelled — RTO drops from 18% to 6%.

Hi Vikram, please confirm COD order #6402 (₹2,398)?

Reply YES to confirm or NO to cancel.

YES

Thanks! Shipping today 🚚

Order status & re-order

Auto-send 'shipped', 'out for delivery', 'delivered'. Day-30 nudge for re-orders on consumables.

Your order #6402 is delivered ✅

Loved it? Tap to re-order in 1 click ↓

Yes please, same items

“RTO on COD orders dropped from 18% to 6% after we automated WhatsApp confirmation messages. Game-changer for our margins.”

Sana Khan

E-commerce Manager, UrbanThread Apparel

Integrations e-commerce brands plug in

The stack you already run, connected in one click.

All integrations

ShopifyE-commerce
WooCommerceE-commerce
MagentoE-commerce
RazorpayPayments
PayUPayments
MailchimpMarketing
FreshdeskSupport
ZapierProductivity

FAQ

E-commerce on WhatsApp — FAQ

Got more questions? Talk to our team.

Limited-time offer

Turn every cart into a conversion.

Set up Sendvise's e-commerce flows this weekend. Most stores see 20%+ revenue lift in the first 30 days.

Book Free Demo Start Free

Free WhatsApp API

Built for India

Latest playbook

WhatsApp Business API for E-commerce.

Challenges e-commerce brands actually face

70% of carts get abandoned

18%+ RTO on COD orders

24-hour support response time