UrbanThread Apparel

How Sendvise helped

COD confirmation flow

The single highest-leverage flow we built: every COD order triggers a WhatsApp template within 60 seconds asking the customer to reply YES to confirm or NO to cancel. Unconfirmed orders auto-cancel in 6 hours.

Result: 18% RTO → 6% in 30 days. The 'auto-cancel in 6 hrs' line creates urgency; customers either commit or self-cancel before the order even leaves the warehouse.

Order tracking templates

Out-for-delivery, delivered, and review-ask templates all fire automatically. Customers know exactly when their order will arrive — fewer 'where is my order' tickets, fewer wrongly-marked-undelivered cases.

Bot-powered returns

The chatbot handles return initiations end-to-end: customer types 'return', bot fetches the order, asks for reason, and triggers the 3PL pickup. No human required for 78% of returns.