Agent leaderboard
Daily/weekly leaderboard by metric (volume, CSAT, conversion). Gamifies performance without becoming toxic — managers can hide / show fields per culture.
Coaching-grade dashboards. Out of the box.
Managers ko ek hi dashboard chahiye — response time, ticket volume, CSAT, talk-time, conversions per agent. Sendvise's monitoring is built like a contact center, not a chat app. Heatmaps, leaderboards, coaching alerts, exportable reports — sab default me on.
Response time, resolution rate, CSAT, handle time, conversions. Pick which matter for your team (different for sales vs support).
Real-time view of every agent: who's online, who's overloaded, who's blocked. Heatmap shows peak hours and queue depth.
If an agent's metric drops below threshold (e.g., response time > 15 min), manager gets a ping. Weekly summary auto-emailed every Monday.
Daily/weekly leaderboard by metric (volume, CSAT, conversion). Gamifies performance without becoming toxic — managers can hide / show fields per culture.
Auto-fire post-chat WhatsApp survey (one-tap rating). Low ratings auto-route to manager for callback. Trend reports by agent / team.
Per agent: avg time to first reply, time to resolution, chats handled in parallel. Identify training gaps in 30 seconds.
CSV / Excel / PDF exports for any date range. Or push to BigQuery / Snowflake / your data warehouse via API.
See how this feature is used in your sector.
Live dashboards, auto-coaching alerts, weekly reports — built in. No separate WFM tool needed.