Tag, assign, and reroute
Apply tags (sales, support, refund) automatically by keyword or message intent. Reroute mid-chat without losing context.
One number, unlimited agents, zero chaos.
Run your entire support, sales, and CX team on a single WhatsApp number. Smart routing, role-based permissions, internal notes, and a manager dashboard that tracks response time, resolution rate, and CSAT in real time.
Invite via email. Set role (admin / agent / viewer) and assign tags they should see.
Auto-route by tag, language, campaign, or keyword. Round-robin, least-busy, or skill-based.
Manager dashboard tracks live response time, ticket-volume by agent, and CSAT in real time.
Apply tags (sales, support, refund) automatically by keyword or message intent. Reroute mid-chat without losing context.
Add private notes visible only to your team. Customer never sees them. Mention teammates with @ for instant pings.
Native iOS / Android apps for agents on the go. Push notifications, offline drafts, dark mode.
See how this feature is used in your sector.
One number. Unlimited agents. Smart routing. Get your team on Sendvise's shared inbox today.