All Sendvise plans are no-lock-in. You can upgrade, downgrade, or cancel from your dashboard at any time.
Upgrading
Settings → Billing → Plan → Upgrade. Pick the new plan and billing cycle. Upgrades take effect immediately and we pro-rate the difference for the rest of the current cycle.
Downgrading
Settings → Billing → Plan → Downgrade. Downgrades take effect at the end of your current billing cycle (monthly or annual). No pro-rated refund on downgrades.
Heads-up: if your usage exceeds the lower plan's quota, Sendvise will warn you before the downgrade kicks in.
Switching from monthly to annual
Settings → Billing → Cycle → Annual. The remaining monthly portion of your current cycle is pro-rated and applied as credit toward the annual upfront charge.
Cancelling
Settings → Billing → Cancel Plan. Confirm the cancellation reason (helps us improve). Your account stays active until the end of the current billing cycle — no further charges after that.
Annual plans: cancellation is pro-rated per our refund policy. The remaining unused months are refunded to your original payment method within 7 working days.
What happens to your data
We retain your account data for 90 days after cancellation in case you change your mind. After 90 days, all data is permanently deleted (per our retention policy and DPDP compliance).
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