Building your first chatbot flow (drag-and-drop)

Sendvise's chatbot builder is fully visual. Here's how to ship your first flow.

Step 1 — Pick a template or start from scratch

Sendvise has 12+ pre-built templates: lead qualification, cart recovery, FAQ bot, appointment booking. Pick the closest match and customise.

Step 2 — Drag in your blocks

• Message — sends a WhatsApp message

• Question — asks a question and stores the reply

• Condition — branches based on a value

• API call — hits an external endpoint

• Wait — pauses for X minutes / hours / until trigger

• Handoff — passes the chat to a human agent

Step 3 — Connect blocks

Drag a line from one block to the next. For Question blocks, you can branch based on the customer's reply (yes/no, or by keyword).

Step 4 — Test in preview

Click 'Preview' to chat with the bot in a simulator. Walk through the happy path and the edge cases. When it feels right, hit Publish.

Step 5 — Go live

Pick where the bot triggers: every incoming message, only certain keywords, or via Click-to-WhatsApp ad. Publish and you're live.

Tip: keep your first bot focused on 3–5 questions max. Customers drop off if the flow gets too long.